EventAI Support

App: EventAI Document version: 1.0 Effective date: 2026-07-05 Support email: J19europe01@gmail.com

We help with any questions about using EventAI: sign-in and account, orders and bookings, listings and venues, promotion payments, content complaints, and account deletion.

How to contact support

Email us at J19europe01@gmail.com. To help us respond faster, include:

• the phone number or email linked to your account (never your password);
• your app version and device model (iPhone / Android);
• a short description of the problem and, if possible, a screenshot;
• the link or ID of the item (service, venue, order) your question is about.

Response time: we aim to reply within 1–2 business days.

Frequently asked questions

How do I delete my account?

Right in the app: Settings → Account → Delete account. Details and the support alternative are in the Account Deletion Policy.

How do I report content or a user?

Use the "Report" button in the app next to a listing, review, profile, or message. The review procedure is in the Complaints Policy.

I can't sign in

Check your phone number and internet connection, then sign in again with the SMS code or via Google. If the problem persists, email J19europe01@gmail.com.

Business questions (venues and organizations)

For listing, promotion, and partnership questions, email J19europe01@gmail.com with the subject "Business".

Personal data questions

Requests about processing or deleting personal data go to J19europe01@gmail.com. See Personal Data Processing.

Useful documents

• Terms of Service
• Privacy Policy
• Complaints Policy
• Account Deletion

Details

Operator: J-19 group LLP. For all support inquiries: J19europe01@gmail.com.