EventAI Account Deletion Policy

App: EventAI Document version: 1.0 Effective date: 28.06.2026 Contacts: J19europe01@gmail.com

This document describes how to delete your EventAI account and the data associated with it. Deletion is available directly from the app (a requirement of the App Store and Google Play).

1. How to delete your account from the app

1. Open Settings → Account.
2. Select Delete account.
3. Confirm the action.

After confirmation, the account is deleted without any involvement from support.

2. Alternative — via support

If for some reason you cannot delete your account in the app, send a request from the phone number or email linked to the account to J19europe01@gmail.com with the subject "Account deletion". We will process the request within a reasonable time after verifying your identity.

3. What happens on deletion

• Personal data is anonymized: phone, email, name/full name, nickname, date of birth, avatar, profession, region/city/district, and Google link are erased.
• Access is terminated: the password hash and Google link are cleared, all active sessions are revoked, connections (sockets) on all devices are forcibly closed, and the FCM token is removed.
• Content: your personal listings (services) are hidden from search results. The account is marked as deleted and can no longer be used to log in.

After deletion, signing in is impossible, and the profile stops appearing to other users.

4. What may be retained

• Data that must be kept by law or to resolve disputes (e.g., order history in anonymized form) may be retained for the established period.
• Chat messages may remain with the person you were communicating with as part of their conversation, but in anonymized form.
• Copies in system backups are removed within the technically determined period of their rotation.

5. Business accounts

If you have venues/organizations registered under you with active bookings or team members, you may need to transfer or close those entities before deletion. For questions, write to J19europe01@gmail.com.

6. Recovery

Deletion is irreversible. After anonymization, data cannot be restored; if needed, you can register again as a new user.

7. Contacts

• Support: J19europe01@gmail.com
• More about data processing: Privacy Policy