EventAI Complaints Policy

App: EventAI Document version: 1.0 Effective date: 28.06.2026 Contacts: J19europe01@gmail.com

This Policy explains how to file a complaint about content or a user's conduct, the timeframes within which complaints are reviewed, and what happens after the review.

1. What Can Be Reported

• Listings (services, venues, organizations) containing inaccurate/prohibited information.
• Reviews (fake, offensive, disclosing personal data).
• Chat messages (spam, fraud, threats, harassment).
• User or provider conduct that violates the Community Guidelines.

2. How to File a Complaint

• Report directly in the app — the "Report" button is available on a listing card, on a user profile, on a review, and on a chat message. Select a reason (spam, fraud, harassment, violence, sexual content, material involving minors, illegal content, etc.) and add a comment if necessary.
• Block the offender (Profile → Block) — they will no longer be able to message you, and their services will be hidden from your profile.
• Additionally, you may write to J19europe01@gmail.com, specifying the link/ID of the item, the nature of the violation, and screenshots.

3. Review Timeframes

• Dangerous content — expedited track: up to 24 hours. Complaints about violence, sexual content, material involving minors, threats, and incitement to hatred are reviewed on a priority basis; if confirmed, the content is removed and the offender is suspended within 24 hours.
• Other complaints: acknowledgment of receipt — within 2 business days; substantive review — as a rule, up to 7 business days (for complex cases the period may be extended with notice to the complainant).

4. What Happens After Review

Based on the results, we may: leave the content unchanged (if there is no violation), hide/remove the content, issue a warning, restrict features, suspend or block the account. Measures are applied in accordance with the Moderation Policy. Where possible, the complainant is informed of the outcome; other persons' personal data is not disclosed.

5. Urgent Cases

In the event of a threat to life/health or signs of a crime, contact the competent authorities. In parallel, notify us at J19europe01@gmail.com marked "URGENT".

6. Abuse of Complaints

Knowingly false or mass unfounded complaints may be treated as a violation of the Rules.

7. Contacts

• Complaints and support: J19europe01@gmail.com